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currency_rupeePAYMENT & REFUND POLICY

Cancellation & Refund Policy

Last Updated: September 2026 • In Compliance with Indian E-Commerce Consumer Protection Guidelines

1. Nature of Digital Goods & Services

GoMock Technologies provides instant, online digital access to computer-based mock tests, proprietary question banks, performance analytics, and downloadable revision handbooks upon the purchase of an Exam Pass.

Because access to our full suite of premium exam solutions and study materials is provisioned immediately upon successful transaction completion, digital purchases are generally non-tangible and non-reversible.

2. Non-Refundable Scenarios

Refunds are not granted under the following circumstances:

  • Change of mind or post-purchase regret after accessing the mock tests or study materials.
  • Changes in official examination dates, syllabus notifications, or postponement by the Gujarat Public Service Commission (GPSC) or state recruiting boards.
  • Candidate's dissatisfaction with their personal test score or performance in competitive examinations.
  • Failure of user's personal hardware, third-party internet service provider (ISP), or incompatible browser versions.

3. Eligible Refund Scenarios

We readily issue refunds and corrective credit in the following validated situations:

  • Duplicate Billing / Multiple Deductions: If your bank account or UPI application is debited more than once for the same Exam Pass due to an internet glitch or gateway timeout, all excess charges will be refunded in full.
  • Payment Debited but Access Not Activated: If a payment is successfully deducted by the gateway but our automated webhook fails to activate your Exam Pass, and our support team is unable to manually provision your access within 24 hours of receiving proof of payment.
  • Unauthorized Transaction: Fraudulent transactions reported with verified banking/police acknowledgment.

4. Refund Claim Procedure & Timelines

To request a refund for an eligible scenario:

  1. Send an email to 4studentshub@gmail.com within 48 hours of the transaction.
  2. Include your Registered Email ID, Razorpay Payment ID (starts with pay_...), transaction date, and a screenshot of the debit notification.
  3. Our billing team will verify the payment log with Razorpay within 24 to 48 business hours.
Settlement Method: Once approved, the refund is initiated directly via Razorpay and credited back to the original source of payment (UPI handle, Debit/Credit Card, or Net Banking) within 5 to 7 business daysdepending on your bank's clearing cycle.

5. Cancellation of Pass

Because the GoMock Exam Pass is a one-time single payment without recurring auto-debit cycles, there is no need to manually cancel any periodic subscription. You will never be charged recurring fees without your explicit initiation.

6. Contact Support Desk

For billing disputes, transaction queries, or invoice receipts:

Billing Desk: GoMock Technologies

Email: 4studentshub@gmail.com

Turnaround Time: Response guaranteed within 24 to 48 hours

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